1. Your Consumer Rights of Cancellation and Return
1.1 You have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause
1.2, where you are a consumer within the definition of those regulations. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the goods, you can notify us of the decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizen’s Advice Bureau or Trading Standards Office.
1.3 However, this cancellation right does not apply in the case of goods that are customised to you specifications or are clearly personalised as set out in clause 6 (made-to-measure-goods)
1.4 Your legal right to cancel a contract starts from the date
of the order confirmation (the date on which we provide you with an
email acceptance of an order), which is when the contract is formed.
Your deadline for cancelling the contract will expire 14 days from the
day on which you acquire, or a third party other than the carrier and
indicated by you acquires, physical possession of the goods. An
illustration of this is set out in the table below.
|Your contract||End of the cancellation period|
|You contract is for goods (which are not delivered in instalments on separate days)||He date is the end of 14 days after the day on which you receive the goods. Example: If we provide you with an order confirmation on 01 January and you receive the goods on 10 January you may cancel at any time between 01 January and the end of the day on 24 January|
|Your contract||End of the cancellation period|
|Your contract is for either of the following:|
*Goods (single item) which are delivered in instalments on separate days
*Goods (multiple) which are delivered on separate days
Your contract is for the regular delivery of goods over a prescribed period
end date is 14 days after the day on which you receive the last
instalment of the goods or the last instalment of the goods ordered
Example: If we provide you with an order confirmation on 01 January and you receive the first instalment of your goods or the first instalment of the goods ordered separately on 10 January and the last instalment of your goods or the last instalment of the goods ordered separately on 15 January you may cancel in respect of all instalments and any or all of goods ordered separately at any time between 01 January and the end of the day on 29 January.
The end date is 14 days after the day on which you receive the first delivery of the goods. Example: If we provide you with an order confirmation on 01 January in respect of goods to be delivered at regular intervals over a year and you receive the first delivery of your goods on 10 January, you may cancel at any time between 01 January and the end of the day on 24 January. Please note that 24 January is the last day of the cancellation period in respect of all goods to arrive during the year
1.5 To cancel a contract, you just need to let us know that you
have decided to cancel. The easiest way to do this is to email us. If
you use this method we will email you to confirm we have received your
You can also email us at firstname.lastname@example.org or alternatively by telephone on 0161 688 6737 or by post to UK Workbenches Ltd, 14 Glover Centre, Egmont Street, Mossley, OL5 9PY. If you are emailing or writing to us please include details of your order to help us identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter.
1.6 If you cancel your contract we will:
(a) Refund you the price you paid for the goods. However, please note we are permitting by law to reduce your refund to reflect any reduction in the value of goods, if this has been caused by your handling them in a way which would not otherwise be considered reasonable, or the goods are no longer in a saleable conditions.
(b) Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).
(c) Make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) If you have received the goods and we have not arranged to collect them from you: 14 days after the day on which we receive the goods from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us. For information about how to return a product to us, see clause 1.9; or
(ii) If you have not received the goods or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the contract.
1.7 If you have returned the goods to us under this clause 1 because they are faulty or miss-described, we will refund the price of the goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
1.8 We will refund you to the same bank account or credit card/debit card used to purchase the goods.
1.9 If goods have been delivered to you before you decide to cancel your contract:
(a) Then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract. You can either send the goods back to us at our main trading address or hand it to an authorised carrier. Please email for our returns address. If we have offered to collect the goods from you, we will collect the goods from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
(b) Unless the goods are faulty or not as described (in this case, see clause 1.6), you will be responsible for the cost of returning the goods to us. If the goods are ones which cannot be returned by post, we estimate that if you use the carrier which delivered the goods to you, these costs should not exceed the sums we may have charged you for delivery. If we have offered to collect the goods from you, we will charge you the direct cost to us for collection.
1.10 Because you are a consumer, we are under a legal duty to supply goods that are in conformity with this contract. As a consumer, you have legal rights in relation to goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 1 or anything else in these terms. Should you require advice about your legal rights, this is available from your local Citizen’s Advice Bureau or Trading Standards Office.
2. Our Rights to Cancel and Applicable Refund
2.1 We may have to cancel an order before the goods are
delivered, due to an Event Outside Our Control or should any items be
unavailable. If this happens:
(a) We will promptly contact you to let you know:
(b) If you have made any payment in advance for goods that have not been delivered to you, we will refund these amounts to you; and
(c) Where we have already started work on your order for made-to-measure goods by the time we have to cancel under clause 15(a), we will not charge you anything and you will not have to make any payment to us.